Little Musketeers Privacy Policy as of 2018

At Little Musketeers Limited, we take your privacy seriously and this privacy statement explains what

personal data or information we collect from you and from people who visit our website and how we use it.

If you have any questions regarding this statement and our privacy practices, please contact us by

email [email protected] or by post at Little Musketeers, 28 Fillebrook Avenue, Leigh on Sea, Essex SS9 3NT.

Who are we?

Little Musketeers is a company registered in England, number 6791435. Our registered office address
is 28 Fillebrook Avenue, Leigh on Sea, Essex SS9 3NT.

What personal data or information do we collect?

The personal information we collect may include your name, address, email address, IP address and
information regarding what pages you access on this website and when.

How do we collect data or information from you?

We collect data or information about you when you use our website, or when you make an enquiry
about our products or services, enquire about a job or franchise opportunity, or if you register to be
on our mailing list for activities.

How is your information used?

We collect your personal data or information to operate our business effectively and provide you with
the best information on our products and services.

We may use your information to:

• To carry out our obligations arising from any contract or contract negotiations entered into by
you or us as a customer or prospective customer.
• Process an enquiry that you have made to us.
• Process your order and process after sales service
• To contact you to discuss franchise opportunities or products and services that we believe
may be of interest to you.
• To process a job application.
• Send you communications that you have requested, for example our email newsletter.
• Maintain a class register.

We believe that all these purposes are justified on the basis of our legitimate interests in running and
promoting Little Musketeers classes, our contractual requirements to deliver the agreed franchise to
you, and our legal obligations, both as a Franchisor and responsible employer. If you would like to
know more, please read below:

We collect personal data on behalf of the following third parties:

1. Existing Clients

Data Held:
• Parent Name and contact information
• Name, Date of Birth, Medical Conditions of child
• Information and documents relating to the services we are providing, including
communications with you.
• Billing and payment information where applicable.

Length of Time Held:

We will retain information about you for the duration of our contractual relationship with you, then
for an additional 4 years. We retain financial transaction records for 6 years, following the end of the
current financial year.

How Data is Held:

All personal information is stored in a Database which is securely protected. The website and its files
are hosted with Digital Ocean on a custom server stack created by Digital Pie for WordPress
purposes.

Please Note: Class registers are printed off for the purposes of running a school course. Registers
may contain the name of the child, name of the school, emergency contact numbers and medical
information. Hard copy registers are only kept for the duration of the course (usually 10 weeks) and
then responsibly destroyed.

Transaction details are stored in STRIPE servers, which may be outside the EEA.

2. Job Applicants

Type of Data Held:

• Name and contact information
• CV and application form.
• Interview notes (for those short-listed)
• Training / Shadowing notes

Length of Time Held:

We will retain information about you for the duration of the recruitment campaign, then one year.

How Data is Held:

Applicant Data is held securely on file at the head office of the respective Franchise Manager.

3. Current and Former Employees

Type of Data Held:

• Name, date of birth, and contact information
• National insurance number and Unique Tax Reference (UTR)
• Information relating to your qualifications and experience
• Information relating to performance reviews.

Length of Time Held:

We will retain information about you for the duration of our contractual relationship with you, then
for an additional 3 years.

How Data is Held:

Employee Data is held securely on file at the head office of the respective Franchise Manager.

4. Prospective Franchisees and Franchisees

Type of Data Held:
• Contact details
• Date of Birth and Gender
• Spousal information
• Income, assets and net worth

Length of Time Held:

Successful franchisees personal information is retained for the duration of the franchise agreement
then a further 4 years. Unsuccessful franchisee applications are retained for a maximum of 12-
months

How Data is Held:

Applicant Data is held securely on file at the Little Musketeers registered head office.

Who has access to your information?

We do not sell or rent your personal data or information to any third party or share your information
with third parties for their marketing purposes.

We will disclose your data or information if required by law, for example by a court order or for the
prevention of fraud or other crime.

We may pass your information on to our third-party service providers, agents or subcontractors for
the purposes of completing a task or providing services to you on our behalf. However, we disclose
only the personal information necessary to deliver that service and have a contract in place that
requires them to keep your information secure and not to use it for their own marketing purposes.
Third party services providers who act as data processors on our behalf:

• STRIPE

Personal information in the European Union is protected by data protection laws but other countries
do not necessarily protect your personal information in the same way. The European Economic Area
(EEA) covers all countries in the EU plus, Norway, Liechtenstein and Iceland. Some of the third-party
providers we use to help us manage our business and services may involve data transferring to the
Canada or other countries outside of the EEA, for example STRIPE.

Your Choices & Rights

We understand that you trust us with your personal information and we are committed to ensuring
you can manage the privacy and security of your personal information yourself.

With respect to the information relating to you that ends up in our possession, and recognising that it
is your choice to provide us with your personally identifiable information, we commit to giving you
the ability to do all of the following:

You can always feel free to update us on your details at any point by sending an email to
[email protected]

You can unsubscribe from receiving marketing emails from us by replying ‘UNSUBSCRIBE’. Once you
do this, you will no longer receive any emails from us.

You can request a readable copy of the personal data we hold on you at any time. To do this, please
contact us via email [email protected]

Keeping your data secure
When you give us personal information we take steps to ensure that it’s treated securely and strive
to protect it on our internal systems.

Emailing us

We will monitor any emails sent to us, including file attachments, for viruses or malicious software.
Please be aware that you have a responsibility to ensure that any email you send is within the bounds
of the law.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 12/09/2018.

Little Musketeers

Little Musketeers